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1. How
long does it take to build and ship my light fixture? |
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Since each light fixture
is hand made to order, we ask that you allow approximately 2 to 4
weeks for us to ship your order. Often your product will ship
much sooner. If you have a more urgent need, please call or
email us
and we will do our best to accommodate you. Please note that this does not include
delivery times, which vary across the country. Our shipping
estimate only applies to new orders. |
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2. Do I
have to pay sales tax? |
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Only shipments to
California pay sales tax. |
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3. What
are the shipping charges? |
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Shipping charges are
based on the price of an item. You can see the shipping cost
on the first page of the shopping cart before entering any
purchasing information -- simply add an item to your cart. We ship at extremely low rates
for the bulky items we sell. Often, we are paying most of the
actual freight cost. Please
Contact Us for shipping charges to Hawaii,
Alaska, or foreign countries. |
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4. What
is your return policy / satisfaction guarantee? |
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Mission Table Lamps is so confident in the quality of our workmanship and
materials, that we guarantee you will be happy! If you are not
satisfied with your light fixture for any reason, simply return it
within 30 days for a full refund. If your item is damaged,
please notify us and the shipping company immediately. If an
error is made by us, we will pay the shipping cost. Otherwise,
the shipping charges will not be refunded. Please note that
custom designed fixtures not listed on our website are not
refundable. |
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5. Do
your products come with a warranty? |
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We proudly stand behind
all our light fixtures with a 5 year warranty. |
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6. How
long have you been in business? |
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We have been
manufacturing and designing mission style lighting fixtures for
over 100 years! The expertise we have gained has been passed
down for 4 generations. We take pride in both our work and the
satisfaction of our customers. |
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7. Is
it difficult to install the light fixture, and what is included? |
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It is extremely simple
to install our light fixtures. All of our fixtures come with a
simple installation kit. We are happy to help you or your
electrician in the rare event that you need assistance. |
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8. Can I
get a samples of the metals and glass used before I decide? |
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Yes, for a nominal $10.00 charge, we
will ship you a complete sample kit containing all of the metals and glass used in
our lamps. The sample kit is shipped free of charge and is highly
recommended if you are unsure about your design choices.
Click Here to add the
sample kit to your shopping cart. |
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9. Are
your lighting fixtures UL/ETL approved? |
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All of our lighting
fixtures have been scientifically tested, certified and labeled by
ETL , which is equivalent to UL (Underwriter Laboratories).
Fixtures have been appropriately wet or damp label approved
depending upon their intended location. |
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10. Have
I seen your lighting fixtures before? |
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Mission Table Lamps designed and built a good portion of the lighting fixtures
for
Bellagio, Las Vegas. Our indoor and outdoor lighting fixtures have
appeared on TV (part of winning designer competitions with our
company mentioned in the credits), in magazines, in very large chain
restaurants across the US, in housing/condo developments and
elsewhere. |
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11.
Do you ship to PO Boxes? |
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Sorry, we can not ship
our products to a post office box. |
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